BB Luxury Hair – Company Policy

 

ALL SALES ARE FINAL

Due to the nature of our products, all sales are final. We do not offer refunds, returns, or exchanges.

 

ORDER PROCESSING

• On-hand orders are processed within 1–2 business days.

• Pre-order items require 7–14 business days for processing (excluding weekends & holidays).

 

PICKUP & DELIVERY

• Pickup is available by appointment or during posted pickup hours.

• Clients must bring valid ID and order confirmation.

• Once an order is released to Uber, courier, or shipping service, BB Luxury Hair is not responsible for delays, loss, or damage.

 

PRODUCT INFORMATION

• All wigs are 100% human hair.

• On-hand wigs are available in medium cap sizes only.

• Pre-orders are available in small, medium, and large cap sizes.

• Lengths, textures, and colors may vary slightly as each unit is unique.

 

CUSTOM & PRE-ORDERS

• All custom and pre-order units are made specifically for each client and cannot be canceled or modified once placed.

 

MAINTENANCE & CARE

• Proper care is required to maintain the quality and longevity of your hair.

• BB Luxury Hair is not responsible for damage caused by improper maintenance, coloring, chemical processing, or heat misuse.

 

CHARGEBACKS & FRAUD

• Any fraudulent activity or unauthorized chargebacks will result in permanent refusal of service.

 

POLICY AGREEMENT

By placing an order with BB Luxury Hair, you agree to all policies listed above.